SERVICE MODEL

Why is it so hard to find cost-free psychology these days?
Since the early 2010s, psychology rebates have risen by only ~10%, while the overall cost of living (CPI) has climbed nearly 40%. With no meaningful reform from government to close this gap, it has become impossible for psychologists to sustain fully cost-free care.

To bridge that gap, we run a cross-subsidy approach we call the “Robin Hood Model”: government, insurer, and corporate work is charged at standard rates, and that revenue is used to subsidise cost-free counselling for everyday people. Our cost-free arm runs at a loss, but redistribution from where there is plenty to where there is less allows us to keep it available.

If we are at capacity, we will do our best to assist in finding other referral options, though these are not cost-free.